Resume

Education

Purdue University, West Lafayette, IN
Bachelor of Science in Technology – May 2005
Organizational Leadership and Supervision – Minor in Computer Technology

Work Experience

Support Specialist

Instructional Development Center/ Teaching and Learning Technologies

Purdue University, ITaP West Lafayette, IN (Nov 2008-Present)

Assistant Supervisor, Computer Site Operator

Purdue University Computer Center (ITaP) West Lafayette, IN (1998 – Nov 2008)

Senior Lab Assistant (part-time school year)

Purdue University Computer Center, W. Lafayette, IN (1996 – 1998)

Various Educational technology services and tools I use and support

Tool/Service Type Link Role(s)
Blackboard (Vista) Learning Management System (LMS) http://www.blackboard.com Admin/Trainer/Support
Blackboard (Learn) Learning Management System (LMS) http://www.blackboard.com Admin/Trainer/Support
Right Answers Knowledge base http://www.rightanswers.com Admin/Trainer/User
Adobe Connect Online Collaboration http://www.adobeconnect.com Admin/Trainer/Support
BMC Remedy IT Service Management Suite http://www.bmc.com User
Confluence Wiki Enterprise Wiki http://www.atlassian.com/confluence Admin/Trainer/Support
Course Signals Early Intervention system for students http://www.sungardhe.com/signals Tester/Trainer/Support
eInstruction CPS Student Response System http://www.einstruction.com Trainer/Support
iClicker Student Response System http://www.iclicker.com Trainer/Support
Numera Footprints IT Service Management Suite http://www.numarasoftware.com User
Purdue Signals Early Intervention system for students http://www.itap.purdue.edu/signals Tester/Trainer/Support
Qualtrics Survey Software http://www.qualtrics.com Admin/Trainer/Support
Respondus Assessment Tool http://www.respondus.com Trainer/Support
SafeAssign Plagiarism prevention http://www.safeassign.com Admin/Trainer/Support
Sharepoint Online Collaboration http://sharepoint.microsoft.com User
TurnItIn Plagiarism prevention http://turnitin.com Admin/Trainer/Support
WordPress Blog Tool and Publishing Platform http://wordpress.org Admin/User
ITIL V3 Fondations IT Service Management Framework http://itil-officialsite.com Certification
Community Engagement Administration Blackboard Learn 9.1 (LMS) http://www.blackboard.com Certification
Content Management GUI Administrator Blackboard Learn 9.1 (LMS) http://www.blackboard.com Certification
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Author: James on December 29, 2009
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