Education
Purdue University, West Lafayette, IN
Bachelor of Science in Technology – May 2005
Organizational Leadership and Supervision – Minor in Computer Technology
Work Experience
Support Specialist
Instructional Development Center/ Teaching and Learning Technologies
Purdue University, ITaP West Lafayette, IN (Nov 2008-Present)
- Supported university teaching and learning tools, services and activities
- Developed training materials and technical documentation
- Conducted one on one training with faculty and staff on instructional resources
- Presented on various technical topics at user group meetings
- Supported faculty and staff through the use of online collaborative tools as well as face to face meetings
- Provided feedback for improvement by analyzing incident data and performing trend analysis
- Assisted with redesign of teaching and learning website and resources
- Managed student employees and interns
- Facilitated small group workshops
- Tested and assisted in the development of several web based tools
- Served as a liaison between the Instructional Development Center and other IT and non IT groups
Assistant Supervisor, Computer Site Operator
Purdue University Computer Center (ITaP) West Lafayette, IN (1998 – Nov 2008)
- Managed and supervised fellow Site Operators as well as student employees
- Facilitated team meetings
- Coordinated staffing of labs, and scheduling
- Trained Lab assistants in customer service and technical problem solving
- Monitored systems and networks
- Tracked inventory of consumables
Senior Lab Assistant (part-time school year)
Purdue University Computer Center, W. Lafayette, IN (1996 – 1998)
- Supervised computer labs and monitor system functionality
- Diagnosed Hardware/software issues
- Supplied labs with required consumables
- Provided technical support to students and staff
Various Educational technology services and tools I use and support
Tool/Service | Type | Link | Role(s) |
---|---|---|---|
Blackboard (Vista) | Learning Management System (LMS) | http://www.blackboard.com | Admin/Trainer/Support |
Blackboard (Learn) | Learning Management System (LMS) | http://www.blackboard.com | Admin/Trainer/Support |
Right Answers | Knowledge base | http://www.rightanswers.com | Admin/Trainer/User |
Adobe Connect | Online Collaboration | http://www.adobeconnect.com | Admin/Trainer/Support |
BMC Remedy | IT Service Management Suite | http://www.bmc.com | User |
Confluence Wiki | Enterprise Wiki | http://www.atlassian.com/confluence | Admin/Trainer/Support |
Course Signals | Early Intervention system for students | http://www.sungardhe.com/signals | Tester/Trainer/Support |
eInstruction CPS | Student Response System | http://www.einstruction.com | Trainer/Support |
iClicker | Student Response System | http://www.iclicker.com | Trainer/Support |
Numera Footprints | IT Service Management Suite | http://www.numarasoftware.com | User |
Purdue Signals | Early Intervention system for students | http://www.itap.purdue.edu/signals | Tester/Trainer/Support |
Qualtrics | Survey Software | http://www.qualtrics.com | Admin/Trainer/Support |
Respondus | Assessment Tool | http://www.respondus.com | Trainer/Support |
SafeAssign | Plagiarism prevention | http://www.safeassign.com | Admin/Trainer/Support |
Sharepoint | Online Collaboration | http://sharepoint.microsoft.com | User |
TurnItIn | Plagiarism prevention | http://turnitin.com | Admin/Trainer/Support |
WordPress | Blog Tool and Publishing Platform | http://wordpress.org | Admin/User |
ITIL V3 Fondations | IT Service Management Framework | http://itil-officialsite.com | Certification |
Community Engagement Administration | Blackboard Learn 9.1 (LMS) | http://www.blackboard.com | Certification |
Content Management GUI Administrator | Blackboard Learn 9.1 (LMS) | http://www.blackboard.com | Certification |