Resume

Education

Purdue University, West Lafayette, IN
Bachelor of Science in Technology – May 2005
Organizational Leadership and Supervision – Minor in Computer Technology

Work Experience

Support Specialist

Instructional Development Center/ Teaching and Learning Technologies

Purdue University, ITaP West Lafayette, IN (Nov 2008-Present)

• Supported university teaching and learning tools, services and activities
• Developed training materials and technical documentation
• Conducted one on one training with faculty and staff on instructional resources
• Presented on various technical topics at user group meetings
• Supported faculty and staff through the use of online collaborative tools as well as face to face meetings
• Provided feedback for improvement by analyzing incident data and performing trend analysis
• Assisted with redesign of  teaching and learning website and resources
• Managed student employees and interns
• Facilitated small group workshops
• Tested and assisted in the development of several web based tools
• Served as a liaison between the Instructional Development Center and other IT and non IT groups

Assistant Supervisor, Computer Site Operator

Purdue University Computer Center (ITaP) West Lafayette, IN (1998 – Nov 2008)

• Managed and supervised fellow Site Operators as well as student employees
• Facilitated team meetings
• Coordinated staffing of labs, and scheduling
• Trained Lab assistants in customer service and technical problem solving
• Monitored systems and networks
• Tracked inventory of consumables

Senior Lab Assistant (part-time school year)

Purdue University Computer Center, W. Lafayette, IN (1996 – 1998)

• Supervised computer labs and monitor system functionality
• Diagnosed Hardware/software issues
• Supplied labs with required consumables
• Provided technical support to students and staff

Various Educational technology services and tools I use and support